Store Policy
Replicas NOTE
I can make similar pieces of my own work but each creation is unique and one of a kind. I cannot make exact replicas as I don't use molds for them. Since it is done by hand, there will always be variations. I will refuse a commission if you ask me to make a copy of someone else's work. Inspiration is great, and I don't mind pictures, but I will not create someone else's idea unless given permission by the artist, or it is your own work. I have my own style, so please keep that in mind when asking me to make something. At this time, I do not take commissions for humanoids as I am still in the fledgling phase of humanoid creations.
Our Shipping Policy
How It Works
I currently provide free shipping in the US. All items are wrapped in bubble wrap. I also use packaging paper, peanuts, and Styrofoam to protect each creation. For bigger creatures, I will double box. Please be careful when unwrapping anything. Some points and small bits might get stuck behind the wrapping and if yanked, it will break or rip a piece free. Be gentle! I will also sometimes Box in a Bag it, which means it will be wrapped in a black bag. All creatures that are already made will ship within 1-5 days (only time this is delayed is if you order a custom also. Then I will let you know I will ship them together.)
I also do international shipping, but please be aware there is a shipping fee and you are responsible for your countries customs. I am not responsible for delays due to the post office.
Our Return Policy
The Small Print
When you order a custom piece, I will ask for a deposit. I have to do this because of previous experiences. If I am in the middle of making it and you decide you do not want it any longer, that is fine. However, be aware I will not refund this deposit. It takes time to make customs and this deposit is for the time and materials which I can't get back once I've started and baked a piece. I reserve the right to finish the product and sell it on my website, if it doesn't have any personal artifacts. If I refuse your order or cancel it for any reason, I will return your deposit to you. I will not accept returns. If an item is broken, we can discuss what can be done to satisfy your needs, and I invite you to read the next section. I do things on a case by case basis.
Warranty at ClayLeafCreations
Our Policy: broken items
If you reach out to me within the first week of having the sculpture and let me know it is broken, we can work together on a resolution, including a refund/return depending on what has occurred. After that first week however, you are always welcome to reach out and ask about how to fix something if something breaks, but beyond that point, I do not accept responsibility for broken items. These items are fragile and not meant to be toys or handled roughly. Big sculptures also come with some extra apoxie and direction on how to repair small things. Most often a little bit of glue will fix something, but I am happy to discuss repairs depending on the damage.
Our Privacy Policy
Your Data is Secure
I use Square, Zelle, and PayPal, to collect payments. I abide by their privacy rules and do not keep paper trails with your information. I do not keep any of your personal data or use it for any purposes outside of what you purchased. If you're a frequent buyer, your data is saved on my shipping program so I have your address. After three years, I will delete the information if you have not bought from me again. I do not share names, email addresses, or anything pertaining to you. Pictures and process of making creations, including customs, are posted through Instagram but I do not reveal the person who requested the creation. If you do not want me to share the process, please let me know in advance.
Payment Installments
Policy: Payment plans
I do accept payment plans through Paypal's 'pay later' option. If you select paypal at check out, you should see the 'pay later' button. Please reach out should you have any questions about this policy. If you are a frequent buyer, other arrangements and 'hold' items can be arranged. Thank you!